Quality Control

QUALITY CONTROL

Quality Control is defined by our customer’s input and feedback as well as a diligent and continuous internal examination of the daily processes. In order to maintain our internal control, Rubicon Security, maintains several reports:

Post Orders:

Once awarded the security contract, a member of Rubicon Security will create a full set of detailed post orders that defines the duties expected of the security officer. Post Orders serve two purposes: First the security officer; and second the client. This forms the cornerstone for our off-site training for your facility that incorporates instruction with role-playing between instructor and student. By the time personnel are assigned to your facility, the supervisor conducts an on-site “walkthrough”, to assure that the training was thorough and every aspect of the day-to-day management of your facility is met.

Customer Input/Feedback:

Rubicon Security will regularly mail out surveys requesting the client’s input and feedback as to Rubicon quality and services. This documentation support our operations management in ensuring that you’re day to day needs are met.

Security Officer of the Month:

Gives you the opportunity to help us reward your site’s outstanding personnel by recommending your best officer monthly for a cash recognition award for exceptional performance during the preceding month. Officers also receive cash incentive bonuses for referring candidates for employment, and potential clients. When possible, we also offer health insurance to our personnel.

Transition “Timeline”:

Rubicon Security’s extensive experience provide that each facet of the transition process is meticulously planned and implemented, so as to provide for a seamless transfer from your current security provider to that of Rubicon Security System.

COMMUNICATION

Lack of communication is a common and frequent complaint in our industry. Our management has studied the issue and implemented the following procedures, which have proven to be effective.

All complaints or requests are received are printed on a daily log form. These log Forms are reviewed daily by the operations manager and are given to the designated supervisor for immediate action. Upon completion of a request or the resolution of a problem, the supervisor submits a written report to the operations manager for review.
A list of special instructions for each building is written in the customer history file, which is immediately updated with any changes or additions. This list is only available to management and key operations staff for instructing any new personnel.
Operation supervisors and personnel are instructed to record all observations and comments in writing, taking notes at all times, and make daily checklists of tasks to be performed.
Work logs are checked daily, and problems or deviations from the normal standards are studied, with any subsequent action and results being documented.
Supervisory staffs are equipped with Cell phones for any emergencies that may arise.
For your convenience, telephone-messaging system is available 24 hours a day, 7 days a week.

SECURITY AND SAFETY:

Security and safety are major concerns in all building/sites, while Rubicon Security, is present, during our working hours

All suspicious persons will be questioned or asked to leave the facilities, and or the proper authorities will be notified.
Entrance doors are checked to ensure that doors are properly locked at the designated time.
Entrance doors to tenant’s area will be locked while at work and after the work is completed.
Unauthorized persons will be denied access into the building or tenant’s areas.
Entrance doors will be double-checked after work is completed.
Any keys will be returned to proper personnel (supervisor) after work.
Visible potentially hazardous situations will be diffused by removing combustibles from sources of heat and shutting off coffee machines, stoves or fans, etc.

Supervision

Upon award of a contract, a supervisor is assigned to your facility to coordinate operations. His or her responsibility includes hands-on training of new employees, and on-premise inspections, the supervisor ensures that all workers follow company regulations, instructions, and maintain their areas of responsibility at the optimum level. Administrative cost are kept to a minimum thanks to utilization of satellite facilities, from which personnel are hired, trained, deployed and maintained, depending upon client location.

Inspection

The supervisor performs inspections. He or she will inspect, and grade the work on a quality checklist, which is turned in to the Operation Manager for review. Any deficiencies found are promptly corrected, and the corrective measures taken are noted on a written report. Periodically, the Operations Manager visits the work site during the day, for an on-site inspection. The Operation Manager will also be in regular contact with the client, making sure the client receives the high quality service, promised and expected.

Hiring

Actually, the entire process beings with adherence to strict selection, screening and training, before any of the supervision & inspection come into play. Good security doesn’t just happen on its own. There’s more involved than just hiring someone off the street and sticking them into a hand-me-down uniform. Should you wish to retain any of your current security force, we would be glad to put them through our standard hiring process, to assure you that everyone assigned to your facility, they have successfully been put to the test at a variety of facilities to enable management to observe their punctuality, attention to detail, general demeanor, level based on maturity, work ethic and “life experience” and trained to interact diplomatically but firmly with the public. In fact, we actively seek and recruit from the ranks of retired military and civil service personnel, to attract a more seasoned work force.